Privacy Policy

This Privacy Policy describes how Synergistic Intervention Specialists and Training LLC (“Synergistic,” “we,” “us,” or “our”) collects, uses, protects, and otherwise handles information when you visit this website, submit a form, call us, communicate with us, or inquire about or receive our intervention-related services.

This policy applies to information collected through our website and related communications. It does not apply to independently operated websites or services that we do not control.

Depending on how you interact with us, we may collect:

• Contact information, including your name, telephone number, email address, and preferred contact method.
• Inquiry and service information, including details you choose to provide about your family’s circumstances, the support you are seeking, and communications with our team.
• Communications data, including form submissions, calls, emails, text messages, and records of your communication preferences and consent.
• Technical information, such as browser type, device type, IP address, referring pages, pages viewed, and general website usage data collected through standard logs, cookies, or similar technologies.

Please provide only information that is reasonably necessary for us to respond. This website is not an emergency service or a secure patient portal.

We may use information to:

• respond to inquiries and schedule or provide requested consultations and services;
• communicate about appointments, service updates, follow-ups, resources, and next steps;
• send marketing communications only where permitted and where you have provided any consent required by law;
• maintain, secure, troubleshoot, and improve our website and business operations;
• protect the safety, rights, and property of our clients, visitors, team, and others; and
• comply with applicable laws, lawful requests, and professional obligations.

We do not use consent to receive text messages as a condition of purchasing or receiving services.

If you opt in to receive text messages, we use your mobile number and consent record to deliver the message types you selected, document consent, respond to you, and honor opt-out requests. You may opt out at any time by replying STOP. For assistance, reply HELP or call us at (619) 764-6178.

We may use vendors that perform limited services on our behalf, such as website hosting, form processing, communications delivery, customer support, analytics, security, data storage, and professional advisory services. They may process information only as reasonably necessary to provide those support functions and subject to appropriate obligations.

We may also disclose information when reasonably necessary to comply with law, respond to lawful legal process, protect safety or rights, investigate misuse, or complete a business reorganization subject to applicable privacy requirements.

We do not provide personal information to others for their independent marketing. Mobile opt-in information is governed by the stricter limitations in the preceding section.

Our website and service providers may use cookies, pixels, local storage, or similar technologies that help pages function, remember preferences, understand website performance, prevent abuse, and improve the visitor experience.

You can adjust cookie controls through your browser. Blocking certain technologies may affect website functionality. Browser “Do Not Track” signals are not interpreted consistently across the industry, and our website may not respond to every such signal.

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and consent records, resolving disputes, and meeting legal requirements. Retention periods vary based on the type of information and our relationship with you.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, transmission, or storage system can be guaranteed to be completely secure.

You may ask us to update or correct your contact information or to stop promotional communications. Depending on where you live, you may also have legal rights to request access to, deletion of, or information about certain personal data, subject to verification and applicable exceptions.

Email messages may include an unsubscribe option. For text messages, reply STOP to opt out or HELP for assistance. Transactional or service-related communications may continue when reasonably necessary to provide a service you requested or to comply with law.

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through this website.

Our website may link to treatment, recovery, social media, or other external resources. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

We may update this policy as our practices, services, or legal obligations change. The “Last updated” date above identifies the current version. Material changes will be posted on this page.

For privacy questions or requests, call (619) 764-6178, email sgray@synergisticintervention.com, or use our contact form. Please do not include highly sensitive or emergency information in a general website inquiry.